Handling Customer Complaints

Have you ever experienced anything like this… A major client has lodged a serious complaint about a recent deliverable, claiming it does not meet the agreed-upon specifications. The team is feeling defensive, as they believe the client’s demands were...

Addressing Diversity and Inclusion

In today’s corporate landscape, fostering a diverse and inclusive work environment is more critical than ever. Despite well-intentioned initiatives, feedback from employee surveys often reveals that some team members feel marginalised and believe that these...