Communicate Your Knowledge and Skills

As leaders, your ability to communicate confidently about your skills and knowledge is paramount for establishing authority and influence.  “Without promotion something terrible happens…nothing.” PT Barnum, American Showman Whether you’re writing, speaking,...

Handling Customer Complaints

Have you ever experienced anything like this… A major client has lodged a serious complaint about a recent deliverable, claiming it does not meet the agreed-upon specifications. The team is feeling defensive, as they believe the client’s demands were...
Communication: Critical for Managing Up

Communication: Critical for Managing Up

Communication is the lifeblood of any successful organisation. It’s the thread that weaves through every department, every project and every goal, every person. When it comes to communicating with upper management, it often feels like traversing a daunting...