ASK: The one thing Managers seem to consider a last option

Tweet    A: Answers can come from the most unlikely, not (initially at least) obvious places. When you ask a question, you are engaging others and their answers may surprise and delight you.   S: Seek to understand before being understood. This (paraphrased) principle of Covey’s (7 Habits of Highly Effective People) is gold, pure gold. Take the time to understand where the other...
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An uncomfortable hour versus years of poor performance?

TweetDo you know your company’s/organisation’s policy for performance management? Every leader needs to be aware of it so they can act in accordance with it’s guidelines or steps. Chat with your HR person to find out more. I’m having lots of coaching conversations lately which involve managers dealign with long time poor performance, for years in some instances. The...
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Recruitment and Delegation: more linked than you may first think

TweetIn my latest edition of Dear Workforce, the following Q&A was posed: “Q: What do recruits want most today? Is money still the key factor or is professional development more important? It’s sometimes hard to tell what we should tout. A: Recruits tend to view professional development as the most important factor in switching positions. Making more money is certainly very...
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There is no negative feedback

TweetI’m known for getting on my soapbox when it comes to quality feedback. I believe all feedback, delivered well, is positive. When mistakes are made, performance has dropped, sabotaging is in play, skills doesn’t match standards these are often thought of as needing the tough conversation. Think again. Almost all of the time your team members want to know how well they are...
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Management Coaching Moment #11

TweetAll the names changed to save the innocent, guilty and goofy 😉 When we met, Jean, a new manager, was expressing a major concern for taking on a specialised task within her new role. Jean had bravely undertaken the task once only to be judged by those present and more experienced (we’ll call them the B-team), that she had not completed it properly and what she had done was wrong....
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