P&M 04: What to do when you, the manager, has to recruit

TweetGetting the right person in the right job at the right time for the right price is the target you want to hit: this podcast is designed to help you hit that target. One of the tasks that pops up on a managers calendar that is not as simple as it seems is recruitment. So often you are called on to recruit for vacant positions when recruitment is probably not your main area of expertise. If...
read more

ASK: The one thing Managers seem to consider a last option

Tweet    A: Answers can come from the most unlikely, not (initially at least) obvious places. When you ask a question, you are engaging others and their answers may surprise and delight you.   S: Seek to understand before being understood. This (paraphrased) principle of Covey’s (7 Habits of Highly Effective People) is gold, pure gold. Take the time to understand where the other...
read more

There is no negative feedback

TweetI’m known for getting on my soapbox when it comes to quality feedback. I believe all feedback, delivered well, is positive. When mistakes are made, performance has dropped, sabotaging is in play, skills doesn’t match standards these are often thought of as needing the tough conversation. Think again. Almost all of the time your team members want to know how well they are...
read more

Management Coaching Moment #11

TweetAll the names changed to save the innocent, guilty and goofy 😉 When we met, Jean, a new manager, was expressing a major concern for taking on a specialised task within her new role. Jean had bravely undertaken the task once only to be judged by those present and more experienced (we’ll call them the B-team), that she had not completed it properly and what she had done was wrong....
read more

3 questions that help avoid that urgent slog to nowhere

TweetImagine (or maybe you live this)… It’s Wednesday afternoon and you’ve been asked to drop everything and prepare a letter, report, presentation for someone. It’s urgent. Your adrenaline kicks in so your whip out your superhero cape and direct all your attention to attending to the request. All that your were working on, your ToDo list, possibly even your scheduled...
read more