10 Tips for Handling Difficult Conversations

TweetI created this ~8 min video to give you some tips for handling difficult conversations. Let’s face it, you will, at some point, be faced with having to initiate or be in a difficult conversation. I know these will help. Please share any other tips you...
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3 Success Tips for Leaders in New Management Positions

TweetI was recently interviewed by Irene Ross (and Jay Singh on camera) from Miracus, here it is. (Apologies for background noise.) Let me know what you think; please share your 3 success tips! [youtube width=”500″...
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Video: Managers, 5 Ways to Listen (TED)

TweetThis is an interesting ~8 minute TED video by Julian Treasure about the value of listening.  Although Julian places listening into a broader context in our lives, what do you hear (see and believe) are the specific lessons for...
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Communication: Being heard, being valid, being valued

TweetThose of you who know me, know I’m an observer of process. I like to look at what’s going on in the room, what’s not being said (put my interpretation to it), who talks to whom openly or whispers to the sides, gauge the non-verbals, etc. It gives me a real buzz. Last night, I observed and therefore was given a huge reminder of the importance of people wanting to feel...
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Tracking Back Management Skills

TweetWhile searching LinkedIn I came across a post that was in the ‘LinkedIn Answers’ section that really piqued my interest. The author of the post, Ruet Schwartz-Hebron, claimed that we could establish the required limited number of skills in order to have ALL management skills. He proposed an exercise involving tracking back, where through a series of three questions you should arrive at...
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