There is no negative feedback

TweetI’m known for getting on my soapbox when it comes to quality feedback. I believe all feedback, delivered well, is positive. When mistakes are made, performance has dropped, sabotaging is in play, skills doesn’t match standards these are often thought of as needing the tough conversation. Think again. Almost all of the time your team members want to know how well they are...
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Management Coaching Moment #11

TweetAll the names changed to save the innocent, guilty and goofy 😉 When we met, Jean, a new manager, was expressing a major concern for taking on a specialised task within her new role. Jean had bravely undertaken the task once only to be judged by those present and more experienced (we’ll call them the B-team), that she had not completed it properly and what she had done was wrong....
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More Issues Than Vogue

TweetSo how do you handle that one person in the team who needs to wear this everyday (if for no other reason than a public service warning to the others): (Photo source: Pinterest) Issues – My brother’s girlfriend had to be taken to hospital last night – My washing machine broke and flooded the house – My dog had to be taken to the vet – My flatmate stole my...
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Managers, mind the gap!

TweetWhile standing on the train station platform waiting, waiting, waiting I realised I was staring at the ground and more precisely, staring at the message ‘mind the gap’. It’s bizarre where inspirational, Yoda-like brilliance emerges from (well, maybe not as impressive as Yoda). That stencil had me thinking about what it means to mind the gap in life, and not just as you hop...
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Management Delete

TweetI was listening intently on a webinar, where the presenter was talking about pitches and sales; she stated the following statistic (I’ll paraphrase):   … Decision makers take approximately 2.7 seconds on an email and 5 – 7 seconds on the phone to decide if they will: 1.  read on, 2.  forward it on, or 3. delete it / switch off and stop listening! Managers...
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