Management Coaching Moment #10

TweetAs part of a laser sharp (quick and targeted) coaching session, a business owner was describing what and how they wanted to discuss issues in a meeting with the more senior staff. The business owner was aiming for a consultative approach to the whole meeting and each topic. While a consultative approach is great for building engagement and ownership among the whole team, I had to ask the...
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Management Coaching Moment #7

TweetManager:  He’s come across as though he understands the importance of getting the work done, i.e. providing the service to the client, but when we it comes to our weekly meeting, the work’s not done and all I get is, “Oh, I didn’t have time.” The thing is, I know he had the time; I know he knows that the client-specific work is the core of his job; I know he...
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Management Coaching Moment #1

TweetHere’s a classic Management Coaching Moment, it is based on a real coaching conversation with all names removed/changed: Manager: I come in early so I can get at least an hour’s worth of quiet time to clear my desk before others start to turn up. Then last week, Pam started coming in early too and she would come over to me and talk to me, and talk, talk, talk… can’t...
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5 Quick Tips For Delegating

Tweet1.  Delegate to someone who is ready for the extra challenge. 2.  Ensure enough resources are in place so that the delegation isn’t doomed to fail. 3.  Let all the relevant people know who you have delegated to and what you have delegated. 4.  Hands-off and step-back.  Allow the person to do the job.  It’s not delegation if you’re still directing how things are to be...
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What ‘should-a’ been done!

TweetAs we look back on situations, our hindsight is often sharp as a knife, we often hear ourselves, and others, say “What should-a happened was …..“.  For example, when giving feedback to an employee and the employee’s negative and defensive reaction was not as you expected; upon reflection you may think of alternative ways to give the feedback that may have resulted in...
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