Successful Feedback:

How Leaders Can Increase Performance, Motivate and Engage Their Team


Do you avoid giving feedback?

Are you sick of awkward conversations, dancing around the issue?

Would you like more confidence to give effective, engaging feedback?


Successful Feedback removes the guesswork out of giving and receiving feedback and performance conversations.

Successful Feedback gives you a structured, solutions-oriented and engaging road map for performance conversations.

Successful Feedback is your ‘how-to’ for giving praise, giving constructive and corrective feedback, and ensuring you receive specific and helpful feedback.

Successful Feedback will provide you with the extra tips and strategies for ensuring your feedback conversations are respectful, honest and safe.

Successful Feedback is all about improving your communication, impact and influence. 

Successful Feedback provides you with a simple formula to follow and through the case studies included shows you how to follow it.

Successful Feedback is a vital tool for every leader – it works!

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  • As well as the weekly flow notes you will receive a copy of the eBook, Management Success Skills.


“Prior to having EECC in my toolkit, I found it difficult to know where to begin when having challenging conversations with colleagues. More often than not, these conversations were not effective because I would discuss things that weren’t relevant or useful in working towards a solution. The EECC formula was effective for me as it provided me with simple, repeatable and realistic framework that I have found easy to apply in my work setting.” Carly Hislop, Team Leader, Townsville Hospital & Health Service


“I loved reading Sally’s book ‘Successful Feedback’ as it was short, informative and straight to the point.  Sally’s EECC feedback formula is an amazing guideline on how you can give positive and corrective feedback, while also encouraging the person on the other end to contribute in the discussion on how they can perform better. After reading the book, I tried using EECC when I had to address my colleague of a problem that started reoccurring often. My colleague took the whole thing well and even commented on how he will take more care when doing that certain task. I found it so effective that I still use it today whenever I can.” TraMi Huvnh, Scientific Officer, Austech Medical Laboratories


“I have found using the feedback formula makes difficult conversations much easier. When people are aware of the effect of their actions it is easier for them to change and commit to the change. I have used the feedback formula both in positive and negative situations with very good results.” G. White


“I have started reading your book and it has already given me cause to stop and think about how I give feedback. So far the bit that hit me was the planning bit, sometimes I give feedback on the run; now I feel that comes across as telling not being interested in what the other person might have to say.” B. Kelly

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Client Testimonials

Wow, is short of explaining how awesome I find Sally and regard her expertise. Her knowledge, understanding and expertise in training people to be better managers is simply amazing. Having managed people for the many years I found her advice real, easy to implement and has had a massive impact on how I will manage people in the future. Thank you Sally.

Sean Grabbelaar, Retail Manager & Start Up Entrepreneur

It was a pleasure to work with Sally Foley-Lewis on a project where Sally organised over 120 attendees for a training seminar with four speakers. Sally’s approach was professional, supportive, friendly and informative before, during and after the event. Sally ran the seminar and her approach as a MC was of the highest of standards.

Adrienne McLean, Helping Professionals Get More Clients

Sally was the MC and presented at a skills forum where I was also presenting. Sally’s engagement with the participants was a delight to watch and equally to experience. The content of her session was high quality and demanded attention. Her humour and warmth made her presentation very memorable.

Frances Cahill, Elevator Pitch Polisher | Wordsmith

Sally Foley-Lewis coordinated an excellent Resilience, Confidence & Self-Esteem Seminar for a large group of public speakers. I recommend Sally as a leader who is supportive, informative and highly professional.

Charmaine Burke, Training Director, Art of Communicating

I was so pleased and honoured that you accepted our invitation to present as the opening keynote speaker. I knew your presentation would be engaging and thought provoking – but you completely exceeded any expectations with regards to your humour, candid approach and the quality and depth of the information you provided.

Karoline Cummin, Samford & District Chamber of Commerce