The one simple formula you need for highly-effective feedback.


“I have started reading your book and it has already given me cause to stop and think about how I give feedback. So far the bit that hit me was the planning bit, sometimes I give feedback on the run; now I feel that comes across as telling not being interested in what the other person might have to say.” B. Kelly


Click to preview the Table of Contents and Introduction: Successful Feedback TOC&Intro.

“Giving feedback often feels like having your teeth pulled, without the painkillers.” — not anymore!

Clcik to watch video BookSF




Successful Feedback gives you a proven formula for giving and receiving feedback that:

… Is solutions oriented with a commitment for change
… Avoids the grumpy, defensive retaliatory response
… Encourages an open and positive conversation



If you’d like to help your management team to be more effective, confident and productive in their feedback conversations, consider a full- or half-day masterclass: Pain Free Feedback Package

Criticism is something we can avoid easily by saying nothing, doing nothing, and being nothing. –Aristotle 

This is the real ‘how-to’ anyone can pick up and follow instantly.

Set out in easy to follow steps, with real cases that clearly demonstrate how the formula does work.

When you [or your staff] are on the receiving end of badly delivered feedback it leads to resentment, further poor performance, costly mistakes continuing and seemingly endless turnover: the Successful Feedback formula fixes that – it makes the tough conversations easy.

Get your copy today and ensure better working relationships! 

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“Prior to having EECC in my toolkit, I found it difficult to know where to begin when having challenging conversations with colleagues. More often than not, these conversations were not effective because I would discuss things that weren’t relevant or useful in working towards a solution. The EECC formula was effective for me as it provided me with simple, repeatable and realistic framework that I have found easy to apply in my work setting.” Carly Hislop, Team Leader, Townsville Hospital & Health Service


“I loved reading Sally’s book ‘Successful Feedback’ as it was short, informative and straight to the point.  Sally’s EECC feedback formula is an amazing guideline on how you can give positive and corrective feedback, while also encouraging the person on the other end to contribute in the discussion on how they can perform better. After reading the book, I tried using EECC when I had to address my colleague of a problem that started reoccurring often. My colleague took the whole thing well and even commented on how he will take more care when doing that certain task. I found it so effective that I still use it today whenever I can.” TraMi Huvnh, Scientific Officer, Austech Medical Laboratories


“I have found using the feedback formula makes difficult conversations much easier. When people are aware of the effect of their actions it is easier for them to change and commit to the change. I have used the feedback formula both in positive and negative situations with very good results.” G. White

A vital tool for every manager.

If you’d like to help your management team to be more effective, confident and productive in their feedback conversations, consider a full- or half-day masterclass: Pain Free Feedback Package


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Wow, is short of explaining how awesome I find Sally and regard her expertise. Her knowledge, understanding and expertise in training people to be better managers is simply amazing. Having managed people for the many years I found her advice real, easy to implement and has had a massive impact on how I will manage people in the future. Thank you Sally.

Sean Grabbelaar, Retail Manager & Start Up Entrepreneur

It was a pleasure to work with Sally Foley-Lewis on a project where Sally organised over 120 attendees for a training seminar with four speakers. Sally’s approach was professional, supportive, friendly and informative before, during and after the event. Sally ran the seminar and her approach as a MC was of the highest of standards.

Adrienne McLean, Helping Professionals Get More Clients

Sally was the MC and presented at a skills forum where I was also presenting. Sally’s engagement with the participants was a delight to watch and equally to experience. The content of her session was high quality and demanded attention. Her humour and warmth made her presentation very memorable.

Frances Cahill, Elevator Pitch Polisher | Wordsmith

Sally Foley-Lewis coordinated an excellent Resilience, Confidence & Self-Esteem Seminar for a large group of public speakers. I recommend Sally as a leader who is supportive, informative and highly professional.

Charmaine Burke, Training Director, Art of Communicating

I was so pleased and honoured that you accepted our invitation to present as the opening keynote speaker. I knew your presentation would be engaging and thought provoking – but you completely exceeded any expectations with regards to your humour, candid approach and the quality and depth of the information you provided.

Karoline Cummin, Samford & District Chamber of Commerce