Management Success Series:DEALING WITH DIFFICULT EMPLOYEES

Dealing with Difficult Employees

According to CNN article Etiquette Crisis At Work, more than 45% of respondents to a University of North Carolina survey of 800 people, said they contemplated changing jobs because of incidents of rudeness and 12% actually made job changes. Christine Person, Kenan-Flagler Business School, found 53% of people lost work time worrying about an incident of rudeness and 28% lost work time avoiding the instigator.

Wouldn’t you just love to be able to avoid some people or to never have to deal with them? That’s not realistic, right! There will always be someone who you’ll find challenging to deal with. [By the way, there will always be someone who finds you challenging and difficult to deal with – that’s what makes this world so interesting and weird!] You know you can’t really avoid them because that may lead to big problems later. Dealing with difficult employees starts with you spending more time thinking about, learning about, taking the time to understand, the person and appreciate what skills they have to offer. This workbook will take you through exercises and coaching questions to help you build insight and strategies for building positive work relationships with those you find difficult.

Workbook only $A57.00:

Management Success Cards + Workbook (Australia & New Zealand) $A140.00: includes postage:

(Card set normally $A97)

Management Success Cards + Workbook (Rest of the World) $A155.00: includes shipping:

(Card set normally $A107)

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Client Testimonials

Wow, is short of explaining how awesome I find Sally and regard her expertise. Her knowledge, understanding and expertise in training people to be better managers is simply amazing. Having managed people for the many years I found her advice real, easy to implement and has had a massive impact on how I will manage people in the future. Thank you Sally.

Sean Grabbelaar, Retail Manager & Start Up Entrepreneur

It was a pleasure to work with Sally Foley-Lewis on a project where Sally organised over 120 attendees for a training seminar with four speakers. Sally’s approach was professional, supportive, friendly and informative before, during and after the event. Sally ran the seminar and her approach as a MC was of the highest of standards.

Adrienne McLean, Helping Professionals Get More Clients

Sally was the MC and presented at a skills forum where I was also presenting. Sally’s engagement with the participants was a delight to watch and equally to experience. The content of her session was high quality and demanded attention. Her humour and warmth made her presentation very memorable.

Frances Cahill, Elevator Pitch Polisher | Wordsmith

Sally Foley-Lewis coordinated an excellent Resilience, Confidence & Self-Esteem Seminar for a large group of public speakers. I recommend Sally as a leader who is supportive, informative and highly professional.

Charmaine Burke, Training Director, Art of Communicating

I was so pleased and honoured that you accepted our invitation to present as the opening keynote speaker. I knew your presentation would be engaging and thought provoking – but you completely exceeded any expectations with regards to your humour, candid approach and the quality and depth of the information you provided.