Confusion, Communication, Crisis ≠ Productivity

 

NOTAM is a Notice to Airmen and is an alert to aircraft pilots of potential hazards along a flight route or at a certain location at could affect safety.

The video below shows a classic example of overkill in communication. You do not need to be working in aviation to see the lesson in how your communication can become over complicated, confusing and where the important critical data can be lost amongst irrelevant information leading to an avoidable crisis.

This 3 min video clearly highlights the necessity to check how effective your current communication processes are: 

Communication has and will always be the fundamental platform for the success or failure of a process, project, team, business or organisation.

When communication is cluttered, unclear, developed based on fear to protect … simply not plainly spoken or written you know what happens:

  • misunderstandings
    assumptions
    delays
    frustrations
    mistakes
    … just to name a few.

I simply love the comments as they help show the need to revise NOTAMS.

  • “…pilots to be on duty that long is just nuts, that’s a technical term”
  • “the NOTAM system is really messed up”
  • “and by the way they’re written in some kind of language only a computer programmer would understand.”
  • “NOTAMS are just a bunch of garbage.”
  • “When are birds ever not in the vicinity of an airport?”

Ask yourself:

  1. How often are there mistakes in your workplace where communication was misunderstood? (Is this an acceptable number of mistakes? ie is it above or below the tolerance your business has for errors and costs?)
  2. When was the last time you reviewed your communication processes?
  3. What do your team or direct reports say about the quality of communication: do they say it’s quick to understand, easy to follow?
  4. What is your organisational culture doing to effect the quality of communication?

When communication flows clearly, completely, correctly and is understood by all concerned it’s obvious the chances of success are high. 

If you have any questions let me know.

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