Managers, mind the gap!

TweetWhile standing on the train station platform waiting, waiting, waiting I realised I was staring at the ground and more precisely, staring at the message ‘mind the gap’. It’s bizarre where inspirational, Yoda-like brilliance emerges from (well, maybe not as impressive as Yoda). That stencil had me thinking about what it means to mind the gap in life, and not just as you hop...
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10 Tips for Handling Difficult Conversations

TweetI created this ~8 min video to give you some tips for handling difficult conversations. Let’s face it, you will, at some point, be faced with having to initiate or be in a difficult conversation. I know these will help. Please share any other tips you...
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Management Coaching Moment #10

TweetAs part of a laser sharp (quick and targeted) coaching session, a business owner was describing what and how they wanted to discuss issues in a meeting with the more senior staff. The business owner was aiming for a consultative approach to the whole meeting and each topic. While a consultative approach is great for building engagement and ownership among the whole team, I had to ask the...
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Management Coaching Moment #9

TweetBusiness Owner: I’ve implemented weekly sessions with the staff and they have goals they’re working towards. The process seems to be working really well but now I’m getting a bit bogged down in the goal setting each week. Me (Coach): What specifically is it about the goal setting that is getting you bogged down? Business Owner: Setting the goals for the staff each week. Me...
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Self-awareness and management

TweetHow important is self-awareness for being a good manager? When you think of all the managers – bosses – you’ve worked for and with over the years, how much self-awareness do you think they possessed (or were they just possessed ;-))? Self-awareness gives you the power to adapt, communicate with, influence, and build and maintain a team.  To my way of thinking when we have...
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Management Coaching Moment #8

TweetManager: I have a meeting this afternoon with three key decision makers in the organisation, one is my direct boss, and I know the result I want and I can guess the specific resistance each of the decision makers would have to what I want, so I need to strategise how I can approach the meeting, what are my winning arugments, what language do I use so I can successfully negotiate giving them...
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