Management Mastery Moment #5

Based on a real management mastery moment: Manager: I attend a specific agency meeting which I know one of my team could go instead of me but I don't want the other meeting attendees thinking that I think I'm too busy or too important to attend that meeting.  What should I ...


3 Success Tips for Leaders in New Management Positions

I was recently interviewed by Irene Ross (and Jay Singh on camera) from Miracus, here it is. (Apologies for background noise.) Let me know what you think; please share your 3 success tips!     Subscribe now for your free Management Success Skills eBook  ...


Management Mastery Moment #4

Another real management mastery moment: Manager: The team mood is really off at the moment.  I don't understand why they're so angry: the last time we had to make big changes around here, the board made the decisions and directed us managers to make it happen, the staff ended up going ...


3 ‘…tions’ of Development for New Managers

Over the years I've noticed a lot of 3-point, 5-point, 10-point plans, lists, this'n'that's for achieving something - be it 'success', a skill, retirement, a million dollars, etc., etc.  While some may seem quite naive, I really like these as I believe the underlying premise is to 1) simplify a ...


Management Mastery Moment #3

A real management mastery moment, only the names removed/changed: An interdepartmental project was well underway, involving three departments: Dept's A and B, are more heavily involved than the third, C.  Head of Dept A, Steve, seems to be leading the project and directing the other managers, a little too much according ...


Management Mastery Moment #2

A real management mastery moment, names changed for confidentiality: A new manager found himself in the situation where the relationship with his team deteriorated; one employee was hardly using full sentences to communicate with the manager while others where being 'stand-off-ish' and far less social as normal. What started it all off ...


Management Mastery Moment #1

Here's a classic Management Mastery Moment, it is based on a real skill development conversation with all names removed/changed: Manager: I come in early so I can get at least an hour's worth of quiet time to clear my desk before others start to turn up. Then last week, Pam started ...


Monday Morning Manager Blues

On the day before your work week, on the afternoon of the last day of your weekend, how do you feel when you think about going to work the next day?  Are you excited or do you feel dread? As a manager responsible for outcomes, team productivity, cost effectiveness, resource efficiencies, ...


Workers Waste $A109bn and Management Issues are Mostly to Blame

As read in an article from the Sydney Morning Herald: "The inaugural Australian Productivity Pulse survey found that management issues (54 per cent), organisation structure (23 per cent), a lack of innovation (15 per cent) and outdated technology (8 per cent) were cited by employees as the drains on productivity." Read more: http://www.smh.com.au/business/workers-waste-109bn-20111016-1lrfx.html#ixzz1azQUxCNn This certainly does ...


Deliberating Management Decision Making

I recently decided to delete one of my two business/like/fan facebook pages: it was time to streamline and be even more diamond-focused in my approach and offering.  The pending 'dead' page was my first ever business social media interface, it's where I managed to connect with many people, it was ...


Not All Policies Are Bad

Some policies and procedures are in place for a good - even life saving - reason. Case Study:  In our case study organisation certain key staff undergo, amongst other class room activities, simulated training for a specific time period, and their progress in the simulated training is measured / checked periodically. ...


Video: Managers, 5 Ways to Listen (TED)

This is an interesting ~8 minute TED video by Julian Treasure about the value of listening.  Although Julian places listening into a broader context in our lives, what do you hear (see and believe) are the specific lessons for managers?   Subscribe now for your free Management Success Skills eBook...


Management Delete

I was listening intently on a webinar, where the presenter was talking about pitches and sales; she stated the following statistic (I'll paraphrase): Decision makers take approximately 2.7 seconds on an email and 5 - 7 seconds on the phone to decide if they will: 1.  read on, 2.  forward it on, ...


Walk The Talk!

In a conversation, my friend and sales coach, Robin Dickinson, wanted to know why I decided to start my own business. Amidst our conversation was, amongst other things, that I was frustrated with companies paying for over-rated 'fluff and bubble' rather than the real solutions of skill development they had ...


A question for HR, L&D & Senior Management:

"At some point in my life, if I did not recognise the worth in other people I would not succeed in my position" - Dr Fiona Wood This quote acts like a check and balance for me; every time I read it I am further determined to challenge thinking, drive performance, ...


Managing the Task or the Ego

Recently while delivering one-to-one management training and again in an executive coaching session I was reminded of the fragile, fallible, yet well-intended ego of the manager.  It was interesting how many times, each manager was keen to return to work and 'tell' the staff how to do something. This is common ...


“Treacle People”

Not long ago I heard my father-in-law refer to people slowly dawdling in front of him as 'treacle people'. I'm not sure if the phrase can be attributed to him but that was the first time I'd heard it, and naturally, with my sense of humour, it made me smirk; ...


Lessons from the Crappy Boss

Because some days we need to have a laugh...   I've recently been introduced to @CrappyBoss on Twitter.  The tweets certainly live up to their name and I can't help enjoying the cheek of it all!  You don't have to be an avid user of Twitter as here are screenshots from their ...


Is promotion the only answer?

Why do new managers struggle with the transition to management? ?... Is it the shift away from their technical skills into having to deal with those pesky, annoying creatures called people and their people matters? ?... Is it the added complexity of managing new tasks and being accountable to another (or a ...


Communication: Being heard, being valid, being valued

Those of you who know me, know I'm an observer of process, a people-watcher. I like to look at what's going on in the room; what's not being said (and often put my [guessed] interpretation to it); who talks to whom openly or whispers to the sides; I gauge and ...


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Wow, is short of explaining how awesome I find Sally and regard her expertise. Her knowledge, understanding and expertise in training people to be better managers is simply amazing. Having managed people for the many years I found her advice real, easy to implement and has had a massive impact on how I will manage people in the future. Thank you Sally.

Sean Grabbelaar, Retail Manager & Start Up Entrepreneur

It was a pleasure to work with Sally Foley-Lewis on a project where Sally organised over 120 attendees for a training seminar with four speakers. Sally’s approach was professional, supportive, friendly and informative before, during and after the event. Sally ran the seminar and her approach as a MC was of the highest of standards.

Adrienne McLean, Helping Professionals Get More Clients

Sally was the MC and presented at a skills forum where I was also presenting. Sally’s engagement with the participants was a delight to watch and equally to experience. The content of her session was high quality and demanded attention. Her humour and warmth made her presentation very memorable.

Frances Cahill, Elevator Pitch Polisher | Wordsmith

Sally Foley-Lewis coordinated an excellent Resilience, Confidence & Self-Esteem Seminar for a large group of public speakers. I recommend Sally as a leader who is supportive, informative and highly professional.

Charmaine Burke, Training Director, Art of Communicating

I was so pleased and honoured that you accepted our invitation to present as the opening keynote speaker. I knew your presentation would be engaging and thought provoking – but you completely exceeded any expectations with regards to your humour, candid approach and the quality and depth of the information you provided.

Karoline Cummin, Samford & District Chamber of Commerce